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Can I delete my account at any time?

You can delete your account at any time. You'll find the option to delete your account at the bottom right of your profile details section on the 'Account Settings' page within My Page. If you delete your account, please note that any remaining tickets or sessions for your private lessons will no longer be available. We recommend deleting your account after you have completed all your lessons.

Can I get a refund if I cancel my subscription early?

You can cancel your subscription at any time, but please note that we do not offer refunds for early cancellations. Also, once you cancel your subscription (which includes deleting your account), you will no longer be able to access your lessons. We recommend completing your lessons before you decide to cancel.

Where can I book a lesson?

You can book lessons from the Teacher Search and Lesson Booking page. If you prefer to have a dedicated teacher, please apply through your My Page. You can find more information about lesson booking rules on the Lesson Rules page.

Can I reschedule my lesson?

You can reschedule lessons with your assigned instructor. For reservation-based lessons, you can cancel up to 2 hours before the class. For more details, please see our Lesson Rules.

How late can you reschedule a lesson?

For lessons with a dedicated instructor, you need to contact us to reschedule by the day before your lesson. For more details, please see our Lesson Rules.

How do I cancel a lesson?

If you wish to cancel a lesson, please use the 'Cancel/Reschedule Lesson' button on your My Page. For more details, please see the Lesson Rules.

Can I get a receipt?

Yes, we can issue receipts. You can automatically generate one from the 'Receipt Issuance' section on your My Page. This service is available for both individual and corporate customers. If you require an invoice for use within Vietnam, please contact us through the inquiry form before making your payment.